Planning and undertaking a feedback conversation is a big investment of time and effort on your behalf as a manager. Unfortunately, many managers waste all that well meant effort by feeding back on the first issues that come to mind rather than identifying the key underlying issue.
For example, I was in discussion with a participant at a workshop when she said ‘It won’t make any difference what I say as everything I say goes in one ear and then out the other!’
The answer to this is easy – one word – recruitment. Get your recruitment right and you will have a skilled and enthused employee. Get it wrong and you will have a misfit that damages your organisation and themselves.
Unfortunately many, many organisations rush recruitment and thereby run the risk of getting it terribly wrong. Here’s what Tom Peters has to say about the importance of talent in your organisation and the mistake many organisations make in appointing crucial management roles: (more…)