It was just a couple of weeks ago when a manager at a workshop came up to me and said that one of his team members had recently told him that she hated, hated her job!

He seemed unsure how to respond and I asked whether he felt it was being said for dramatic effect or for real. He rather thought it was for real.

This is serious! No-one who hates their job will perform it well. But how to respond if a member of the team says something similar to you. (more…)