So you are providing some necessary feedback and the only response you are receiving is ‘Yes, but’. You might even be seeing them physically looking around trying to find the next ‘Yes, but’ excuse to pluck from the air!
The previous blog post listed out the possible reasons why people may be responding with ‘Yes, but’ and now lets look at what you can say and do to get past this block. (more…)
What can you say (and do) when you have presented a skilfully crafted message providing some necessary performance feedback and the response you get are tears?
It is important to realise is that there can be two reasons for tears – the first is genuine emotion and the second is gamesmanship – played to unsettle you enough to drop the whole issue and never feel brave enough to mention it again!! (more…)