OK – you are in a performance feedback situation, either informal or formal. You have thought about what you want to say and have stated it in a neutral and objective manner but the only response you get is a series of ‘Yes, buts’. What can you do to get past this impasse and onto improving things in the future?

Well there are several different approaches one can take – determined by why this individual is responding with ‘Yes, but’. And these would be: (more…)