Our clients

The common issues our clients face:

As a manager you know something needs to be said to certain members of your staff but where to start?  How do you introduce the subject?  How do you avoid accusations of bullying or harassment?  How do you get your point clearly across?  And how do you handle the excuses and attempts to blame others?

As a Senior Manager you are frustrated and perplexed.    Your managers are able to handle the well motivated and proactive individuals (just as anyone could!) but they do not seem able to give clear feedback messages to difficult employees and the staffing problems continue.

As CEO or HR Director you are aware that the culture in the organisation has become feedback advoidant.  Giving tough feedback in a way that is heard and acted upon does not happen and the consequential costs are rising.

The costs of ineffective performance feedback:

Important change iniatitives are derailed before they can begin. Proposed changes are constantly blocked by a few entrenched or negatitive staff. Yet the organisation does not seem to have the required skills to challenge their attitude.

Your best people are frustrated, discouraged and quit. There is only so much extra effort any one is willing to give in working around poor performers before their once satisfying job becomes irritating and exhausting.

Management loses the respect of their staff. Staff have no respect for managers who they see as continually avoiding what needs to be done.  The consequence?  Seeing management avoiding tough tasks gives permission for the workforce to do the same.

Simply put – failing to address poor performance costs the organisation money in poor productivity and loss of team cohesion and motivation.

If these examples ring true for you, or your organisation, you need to solve these issues now. Contact us here or call on the numbers below.